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Summer Sprinkling Credit Program

On April 16, 2018, the Common Council adopted a Summer Credit program. This program runs mid-March to mid-October (affecting the May - November bills), and it allows homeowners to pay the average of their November to February water consumption (or January to March bills) as a relief from summer sprinkling, watering, filling swimming pools, etc.

All owners of dwelling units must apply to participate in this program by completing and returning the form below by mail, fax, or email. A new application must be submitted when a transfer in ownership occurs for a dwelling unit.

Summer Credit Application Form (PDF)

Formulario de Postulación a Crédito de Verano (PDF)

Responsibilities

The Wastewater Payment Office bills nearly 6,000 residential and commercial customers monthly, and collects over $7 million annually in wastewater payments. Warsaw residential customers pay a $17.95 conveyance base fee plus $5.80 per 1,000 gallons of usage per month. All dwelling units also pay a monthly $5.93 stormwater fee. Bills are distributed the month after service has been provided.

Commercial customers are billed according to gallons of water used, with the information provided to us by Indiana-American Water Company. Large industrial customers call in their gallon usage monthly and are billed accordingly.

Payments

Office hours are Monday through Friday from 8:00 am to 4:00 pm. An after-hours drop box (located in the outside entrance near Buffalo Street) is available 24 hours a day, 7 days a week. Types of payment that are currently accepted include cash, checks made payable to the Warsaw Wastewater Office, and credit/debit cards (for a small additional processing fee).

You may pay your wastewater bill using our online payment system. By registering in this system, you can also access previous payment records and other information. Any payments made on our online payment portal, Invoice Cloud, that are returned, will be assessed a $15.00 fee.

Auto-Pay

We are pleased to offer you Auto-Pay service. Now you can have your monthly wastewater payment automatically deducted from your checking or savings account. You don’t have to change your present banking relationship to take advantage of this service.

Benefits of the Auto-Pay Plan:

It saves time – fewer checks to write and mail.
Helps pay your bills in a convenient and timely manner – even if you’re on vacation or out of town.
Your payment is always on time – it helps maintain good credit.
It saves postage.
It’s easy to sign up for, easy to cancel.
No late fees.

How the Auto-Pay Plan works:

You authorize regularly scheduled payments to be made from your checking or savings account. Residential payments will be automatically withdrawn from your account on approximately the 22nd of each month. Commercial payments will be automatically withdrawn from your account on approximately the 10th of each month. Proof of payment will appear on your bank statement. The authority you give to charge your account will remain in effect until you notify us in writing to terminate the authorization. The Auto-Pay Plan is dependable, flexible, convenient and easy.

How do I sign up?

To take advantage of this service, print the appropriate authorization form below:

Auto-Pay RESIDENTIAL Authorization Form (PDF)

Auto-Pay COMMERCIAL Authorization Form (PDF)

Formulario de Autorización de Pago Automático Residencial (PDF)

Formulario de Autorización de Pago Automático Comercial (PDF)

Return your completed form by mail to:

City of Warsaw
Wastewater Collections Office
102 S. Buffalo Street
Warsaw, IN 46580

Pay Wastewater Bill