Pay Wastewater Bill
Following the adoption of a new wastewater rate ordinance (PDF) to support the upcoming wastewater rehabilitation and replacement project, billing cycles and processes for residents will change.
Residents will not receive a bill during the month of December. Instead, the wastewater bill for December's service will be received in January, likely later in the month. Moving forward, all bills will continue to be received the month after service has been provided. Residents will likely have a new billing due date, and that date will be on their new bill that is received in January.
For questions, call the Utility Payment Office at (574) 372-9560 or email firstname.lastname@example.org .
The Wastewater Payment Office bills nearly 5,000 residential and commercial customers monthly, and collects over $5 million annually in wastewater payments. Warsaw residential customers pay an $8.21 conveyance base fee plus $5.65 per 1,000 gallons of usage per month. All dwelling units also pay a monthly $2.95 stormwater fee. Bills are distributed the month after service has been provided.
Commercial customers are billed according to gallons of water used, with the information provided to us by Indiana-American Water Company. Large industrial customers call in their gallon usage monthly and are billed accordingly.
Office hours are Monday through Friday from 8:00 am to 4:00 pm. An after-hours drop box (located in the outside entrance near Buffalo Street) is available 24 hours a day, seven days a week. Types of payment that are currently accepted include cash, checks made payable to the Warsaw Wastewater Office, and credit/debit cards (for an additional processing fee).
You may pay your wastewater bill using our online payment system. By registering in this system, you can also access previous payment records and other information.
We are pleased to offer you Auto-Pay service. Now you can have your monthly wastewater payment automatically deducted from your checking or savings account. You don’t have to change your present banking relationship to take advantage of this service.
Benefits of the Auto-Pay Plan:
- It saves time – fewer checks to write and mail.
- Helps pay your bills in a convenient and timely manner – even if you’re on vacation or out of town.
- Your payment is always on time – it helps maintain good credit.
- It saves postage.
- It’s easy to sign up for, easy to cancel.
- No late fees.
How the Auto-Pay Plan works:
You authorize regularly scheduled payments to be made from your checking or savings account. Your payment will be automatically withdrawn from your account on approximately the 22nd of each month. Proof of payment will appear on your bank statement. The authority you give to charge your account will remain in effect until you notify us in writing to terminate the authorization. The Auto-Pay Plan is dependable, flexible, convenient and easy.
How do I sign up?
To take advantage of this service, print the appropriate authorization form below:
Return your completed form by mail to:
City of Warsaw
Wastewater Collections Office
102 S. Buffalo Street
Warsaw, IN 46580