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For those customers who are unable to access the online tool, you can still call the 24-hour customer service center to report the street light at 1-800-464-7726. Having the pole number available aids in expediting the repair process. The pole number will be something like 108 \ 240. Request for Street Light Repair
The City of Warsaw provides snow removal assistance to those deemed unable to do so themselves by a medical professional. Only the snow accumulated at the end of a driveway by the snow plows will be removed by the City. Citizens are responsible for snow removal in the rest of the driveway and on their property. An application for assistance can be found here (PDF).